Tilt Web Grip Tape

First time ordering from your company on behalf of my Grandson who wanted some parts for his scooter, which was a Christmas gift for him. Your friendly staff have and were the most friendly and easy to order from online, as well as in person, at a later date when I needed to return one of the items ordered and repurchase another piece.

The emails I received were clear and confirmed my question of how the refund process worked and ETA of expected credit so I could then place another order.

This week I received a text as well as a telephone confirmation that my refund was confirmed and the amount expected. However as of today I still do not see the credit in my account, which is a disappointment and further delays being able to place further order.

This portion of my experience with Jibs does not leave me with a good feeling of moving forward with another purchase., but I remain hopeful to have this rectified quickly.

A customer who hopes she doesn't need to shop somewhere else in the future.
Thank You,