Last updated: August 2025
At Jibs Action Sports (“we,” “our,” “us”), your privacy matters to us. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from www.jibsactionsports.ca (the “Site”).
Information We Collect
When you visit the Site, we may collect the following types of information:
1. Information you provide directly:
- Name, billing/shipping address, phone number, and email address
- Payment information (such as credit card details)
- Account information if you create one
- Communications you send to us (e.g., customer service requests)
2. Information collected automatically:
- Device details (such as IP address, web browser, operating system)
- How you interact with the Site (pages viewed, products clicked, time spent)
- Cookies and similar tracking technologies (see “Cookies” below)
3. Information from third parties:
- Payment processors, fraud-prevention partners, or shipping providers may share relevant details needed to process your orders or secure transactions.
Our Store Is Hosted by Shopify
Our store is hosted by Shopify Inc. When you visit, shop, or interact with our Site, Shopify processes your personal information to help us run our business and to provide enhanced services that use insights from customer interactions across Shopify and other merchants. To learn how Shopify collects, uses, and shares personal information, please review Shopify’s Consumer Privacy Policy.
Your information may be shared with Shopify and other service providers that may be located outside Canada. Where applicable, these providers protect your information in accordance with their legal obligations and contractual commitments.
How We Use Your Information
We use your personal information for two main purposes:
1. Essential Uses:
These uses are necessary for us to provide our services and operate our business, including:
- Processing and fulfilling your orders (including payment, shipping, and returns)
- Providing customer support
- Fraud detection and security (including Shopify Network Intelligence services)
- Compliance with legal obligations
2. Optional Uses:
These uses are not required to complete your purchases but help us improve our services and keep in touch with you, including:
- Sending you marketing communications, promotions, or special offers
- Collecting analytics to better understand shopping preferences
- Personalizing your browsing and shopping experience
- You may withdraw your consent or opt out of optional uses at any time (see “Your Rights” below).
Shopify Network Intelligence & Security
To keep our store and customers safe, we use Shopify’s Network Intelligence services. When you visit our Site, certain information about your device and browsing activity may be automatically collected and shared with Shopify and its trusted service providers for fraud prevention, bot detection, and network security purposes.
This may include:
- Device and browser information (such as IP address, operating system, browser type)
- Network connection details
- Interactions with the Site (such as pages viewed and actions taken)
This data is used solely to maintain the security and integrity of our online store and to protect against fraudulent activity. These essential uses are not subject to opt-out.
Sharing Your Information
We may share your information with trusted third parties in order to:
- Process payments and fulfill orders
- Provide shipping and delivery services
- Prevent fraud and maintain security (including Shopify and its service providers)
- Comply with legal obligations (e.g., in response to a subpoena or lawful request)
We do not sell your personal information.
Cookies
We use cookies and similar technologies to:
- Recognize you when you return to the Site
- Understand your preferences and improve your experience
- Keep your shopping cart active during your session
- Support fraud prevention and security features
Some cookies are essential for the Site to function (cannot be disabled). Others are optional and may be managed through your browser settings.
Links to Other Websites
This Site may contain links to third-party websites. Please note that when you click on one of these links, you may be directed to a website that we do not control. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies, as they may differ from ours.
Data Security
We use technical, administrative, and physical safeguards to protect your personal information. Sensitive information (such as payment details) is encrypted and transmitted securely. While we take reasonable measures to protect your information, no method of online transmission or storage is 100% secure.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections or updates to your information
- Withdraw consent or opt out of optional uses (such as marketing emails)
- Request deletion of your information, subject to legal and operational requirements
You can withdraw consent for marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a new “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, you can reach us here.